Effective Date: 10 October 2026
At Solar Nation Sdn Bhd (“Solar Nation”, “we”, “us” or “our”), we value your privacy and are committed to protecting your personal data.
This Privacy Notice explains how we collect, use, share, store and protect your personal information when you visit our website, enquire about our products and services, request a solar assessment, book a showroom visit or become our customer.
We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA), as amended, and other applicable laws.
1. Personal Data We Collect
Depending on your interaction with Solar Nation, we may collect:
- Personal and contact details: Name, telephone or WhatsApp number, email address, property address and other contact information.
- Property and energy details: Property type, electricity bills, electricity consumption, roof or balcony information, photographs, installation requirements and energy preferences.
- Enquiry and service information: Enquiries, quotations, consultation records, showroom appointments, installation details, maintenance requests and communications with our team.
- Warranty and application information: Product details, serial numbers, purchase records, warranty claims, and supporting documents needed for subsidy, government or insurance applications.
- Transaction information: Orders, invoices, payment status and delivery details, where applicable.
- Website information: IP address, device and browser information, cookies, website interactions and advertising-related information.
Where an application requires additional personal information or supporting documents, we will explain the relevant requirements before collecting them.
2. How We Collect Personal Data
We may collect your information when you:
- Submit an enquiry through our website.
- Contact us through WhatsApp, telephone or email.
- Book an appointment at our showroom.
- Request a FREE Solar Assessment or quotation.
- Purchase our products or engage our installation services.
- Request maintenance, warranty assistance or after-sales support.
- Ask for assistance with government solar incentives, subsidy applications or insurance matters.
- Subscribe to our marketing communications.
- Visit our website and interact with our cookies, analytics or advertising technologies.
We may also receive information from authorised representatives, installation partners, product suppliers or other parties involved in providing requested services, where permitted by law.
3. How We Use Your Personal Data
Solar Nation may process your information to:
- Respond to enquiries and provide product information.
- Arrange showroom visits, consultations and solar assessments.
- Evaluate energy needs and recommend suitable solar or smart energy solutions.
- Prepare quotations, proposals, orders and installation arrangements.
- Coordinate installation, commissioning and technical services.
- Register products, facilitate warranty claims and provide after-sales support.
- Assist with government solar incentives, subsidies, regulatory submissions or insurance applications at your request.
- Process purchases, payments, invoices and deliveries where applicable.
- Manage customer records and provide ongoing maintenance and support.
- Improve our website, products, services and customer experience.
- Analyse website performance and measure advertising effectiveness.
- Comply with applicable legal and regulatory requirements.
- Send marketing communications where you have opted in or where otherwise permitted by law.
We will use personal data only for appropriate and disclosed purposes, subject to applicable legal requirements.
4. Sharing of Personal Data
To provide our products and services, we may share relevant personal data with authorised parties, including:
Installation and Technical Service Partners
We may share your name, contact number, installation address and relevant technical information with appointed installers or service providers to arrange site assessments, installations, maintenance or repairs.
Haier Energy and Warranty Service Providers
Where necessary for product registration, technical support or warranty claims, we may share relevant customer, product and service information with Haier Energy or its authorised warranty service providers.
Government Agencies and Regulatory Bodies
Where you request assistance with solar incentives, subsidies, approvals or related applications, we may share the necessary information and documents with the relevant authorities or authorised programme administrators.
Insurance Providers
Where you request assistance with insurance-related matters or claims, we may share relevant information and supporting documents with insurers, assessors or authorised representatives.
Technology and Business Service Providers
We may use third party providers for website hosting, business email, analytics, advertising, IT support, payment processing and delivery services.
Legal and Regulatory Authorities
We may disclose information where required by applicable law or lawful regulatory processes.
We take reasonable steps to ensure personal data is disclosed only where necessary and handled appropriately.
5. International Transfer of Personal Data
Some of our product related services may involve the transfer of personal data outside Malaysia.
For example, when customers request Haier Energy product warranty registration, technical assistance or warranty claims, relevant information may be transferred to Haier Energy or its authorised service providers in China for processing.
Other technology providers, including cloud based email, analytics and advertising services, may also process or store information outside Malaysia.
Where international transfers take place, Solar Nation will comply with applicable Malaysian data protection requirements and take reasonable steps to protect personal data.
6. Marketing Communications
With your consent, Solar Nation may send product information, promotions, campaign updates and special offers through WhatsApp, SMS or email.
Receiving marketing communications is optional and is not a condition of submitting an enquiry or requesting our services.
You may unsubscribe or withdraw your marketing consent at any time by contacting:
We will process your request in accordance with applicable requirements.
7. Cookies, Analytics and Advertising
Our website uses or may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve our marketing activities.
These may include:
- Google Analytics: To understand website traffic, visitor activity and website performance.
- Google Ads: To measure advertising performance and, where enabled, support advertising and remarketing activities.
- Meta Pixel / Meta advertising tools: To measure campaign effectiveness and, where enabled, support relevant advertising on Meta platforms.
- Essential cookies: To support website functionality, security and user preferences.
Some of these technologies may collect device identifiers, IP addresses, browsing activity or other online information.
Where required, we will obtain your consent before activating optional analytics or advertising technologies.
You may manage your cookie preferences through our website’s cookie settings, where available, or through your browser.
8. Storage and Security of Personal Data
Customer enquiries submitted through our website are directed to:
Customer information may also be maintained in relevant business records for quotations, installations, product warranties, maintenance and after-sales service.
We implement reasonable security measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access is limited to authorised personnel and service providers who require the information for legitimate business purposes.
9. Retention of Personal Data
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
- Customer enquiries and quotations.
- Installation and service records.
- Product registration and warranty support.
- Maintenance and after-sales services.
- Accounting, tax and other legal requirements.
- Dispute resolution and relevant business recordkeeping.
Certain customer records may need to be retained throughout the product warranty period or ongoing service relationship.
We will periodically review retained information and securely delete, destroy or anonymise personal data when it is no longer required, unless continued retention is permitted or required by law.
Customers may contact us to request deletion or withdrawal of consent, subject to applicable legal and contractual requirements.
10. Your Personal Data Rights
Subject to applicable Malaysian law, you may request to:
- Access personal data held about you.
- Correct inaccurate or incomplete information.
- Withdraw consent where applicable.
- Stop receiving direct marketing communications.
- Request deletion or cessation of processing where applicable.
- Exercise other rights available under Malaysian data protection law, including data portability where applicable.
To make a request, please contact:
We may request reasonable information to verify your identity before processing a request.
11. Providing Personal Data
Some information is necessary for Solar Nation to respond to enquiries, arrange installations, process warranty claims or provide other requested services.
If you choose not to provide necessary information, we may be unable to process certain requests or provide some services.
Providing information for marketing purposes is optional.
12. Online Purchases and Payment Processing
Solar Nation may introduce online purchasing facilities through its website.
When online purchases become available, we may collect order, billing, delivery and transaction information to process purchases and provide customer support.
Payments may be processed by authorised third party payment service providers.
Payment Gateway: [To be confirmed]
Payment Service Provider Privacy Notice: [Insert link when available]
Where third party payment providers are used, payment information will be processed according to their applicable privacy and security practices.
This section will be updated when Solar Nation’s online shop and payment arrangements are finalised.
13. Third Party Websites
Our website may include links to external websites or services, including WhatsApp, payment platforms, social media channels and government websites.
These third parties may have their own privacy practices. We encourage you to review their privacy notices when using their services.
14. Updates to This Privacy Notice
Solar Nation may update this Privacy Notice to reflect changes in our services, business operations, technology or applicable legal requirements.
The latest version will be published on our website with the updated effective date.
Where required, we will provide additional notice or obtain consent for material changes.
15. Contact Us
If you have questions about this Privacy Notice or wish to exercise your personal data rights, please contact:
Solar Nation Sdn Bhd
Address:
Showroom Lot 1, Lot 2 & Lot 3, Entire Lower Ground & Office Unit 5B, Wisma YPR, Jalan 2/87G, Taman Seputeh, 58000 Kuala Lumpur, Malaysia.
Telephone: +603-2276 3099
Email: [email protected]
This Privacy Notice is available in English and Bahasa Malaysia.